SUPPORT

Support request

What can we help with?

Choose a category and your operating system, then describe the problem.

Category Operating system Reply email address Sync version (optional)

Subject Description

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Choose one file in each field. PNG, JPG, PDF, TXT or LOG; up to 3 files, 5 MB each / 10 MB total.

Do not send passwords or original personal or work files. Redact sensitive names and paths.

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We use your email, category, OS, subject, description and optional version and attachments to reply and troubleshoot. Once resolved, related email is moved to Trash under a 30-day retention setting; separate copies are deleted. Records required by law are exceptions. Privacy policy ↗

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Quick answers

I cannot access a folder.

Check the drive or network-share connection and your operating system's read/write permissions. On Mac, select the folder again with the folder picker, or review System Settings → Privacy & Security → Files and Folders.

A file changed on both sides.

Review both versions in the change list and choose a version to keep or skip. Check the direction and deletion settings before running synchronization.

I want to restore an earlier version.

Choose a retained version in History/Restore and review the restore preview. The corresponding backup must still exist. Sync cannot guarantee recovery when no backup remains.

Where do I ask about a purchase or refund?

For a store purchase, use that store's order history and refund process. Microsoft refund information · Apple refund information. This website does not currently take direct payments.